Shipping & Returns

SHIPPING POLICY

Within Australia:

Prompt shipment of your item is always adhered too, however I am at the mercy of the postal system so please allow 7-14 working days for delivery (however under normal circumstances it should be alot quicker).

Prices include regular post, if you would like express contact me, I only charge what the post office charges me. All items will be packaged carefully.

I include a copy of your receipt so if this is a gift please advise me at time of purchase so this won't be included.

International Customers:

International items will be sent via Airmail so please allow 14-21 working days for your items to arrive, please note that occasionally items may end up in customs and I have had them take longer (for example 6 weeks in one particular case).

I'm happy to provide a copy of your postage receipt upon request to assist with peace of mind., if you require quicker shipping please contact me so I may give you other postage options. Combined shipping is available.

RETURNS POLICY

All items have been made with the utmost of care to ensure that they are made to be durable.

This means all glass items go through a process which is called annealing. This is heating the glass for a specific length of time at a certain temperature in order to stabilise the molecules. In every day terms this reduces the chance that the glass will crack or break. However, glass is glass, to avoid damage to your jewellery, please take care not to drop it for obvious reasons. I can not be responsible if you mistreat your jewellery.

If by some freakish accident there's a problem, TALK TO ME! I'm only human and like my buyers to be happy with what they purchase. I do however request that if you have any grievances please raise them within 7 days of receiving your item.

Outside this time frame, please contact me for an individual assessment on the item.

Returns due to changes in mind will only be offered as an exchange for an equally priced product or store credit and shipping costs will be at the responsibility of the buyer.

Earrings are not able to be returned due to hygiene reasons.


Copyright © 2017 .[heXtasy - Designs Of Decadence].
.[International Society of Glass Beadmakers].